Terms of Service
Service Description
We Hear You is a platform for capturing, analyzing, and classifying qualitative feedback from video and transcription sources. By using this service, you agree to these terms.
Acceptable Use
You agree to use We Hear You only for lawful purposes. You are responsible for ensuring you have appropriate consent to collect and process the personal data of individuals whose responses are submitted to the platform.
Data Ownership
You retain ownership of all data submitted to We Hear You, including transcriptions, analysis results, and configuration settings. We do not claim any intellectual property rights over your content.
AI-Generated Insights
Analysis results — including themes, sentiment, mood, and persona classifications — are generated by AI and should be treated as suggestions, not definitive assessments. We Hear You is not responsible for decisions made based on AI-generated insights.
Service Availability
We strive to maintain high availability but do not guarantee uninterrupted service. We reserve the right to modify or discontinue features with reasonable notice.
Contact
For questions about these terms, contact us at hello@wehearyou.io